Terms & Conditions

Booking Tickets:

The New Theatre Royal Lincoln accepts cash, cheque, debit or credit cards. Tickets booked over the phone or online can be posted to you for 80p

For all other bookings the tickets will be held at the Box Office for collection.

All Box Office transaction are subject to a Booking Fee of £1 Online and 50p when ordered over the phone.

 

Reservations:

If you would like to reserve tickets you can do this for 5 days, after this point they may be released for re-sale. Similarly, any reserved or unpaid tickets must be collected at least 30 minutes prior to the performance or they may be re-leased back for re-sale.

 

Refunding Tickets

We are unable to refund tickets but will aim to do our best to re-sell them, should the performances be sold out.

 

Concessions:

These will apply to Over 60s, Under 18s, those in receipt of means tested benefits and students. Please check print or website for details or ask at the Box Office. Registered Disabled Patrons may purchase a half-price ticket for themselves and an essential carer.  Please contact the Box Office for details.

 

Group Bookings:

Group bookings of over 10 tickets are entitled to 1 free ticket per 10 tickets booked and paid for at any rate.

 

School Visits:

Group booking rates and offers apply here. Contact for further details.

Please note that these terms and conditions only apply to productions programmed and produced by The New Theatre Royal Lincoln and not all hires of the venue. Please see the individual performances for specific offers.

 

Accessibility:

Please note that the New Theatre Royal Lincoln is a Grade II listed heritage building, however we are committed to making our performances as accessible as possible.  Wheelchair spaces are available for all of our productions, please state at the time of booking if a wheelchair position is required. There are accessible toilets and baby changing facilities.  If you have any other specific requirements please do not hesitate to contact us. We are planning on developing our range of services and facilities in the future years to become even more accessible.

 

Latecomers:

If exceptional circumstances arise and causes lateness we will do our best to admit you at the most convenient moment, however, please note that it may not be possible to admit latecomers until the interval.

Please note there is No Smoking, photography or recording allowed in the auditorium. All mobile phones must be either switched off or on silent mode.

The management reserve the right to refuse admission.

 

Data Protection:

In order to process your booking, loyalty membership, marketing or other requests we need to collect certain personal details from you. These details will include, where applicable, your name and contact details and those of party members, credit/debit card or other payment details and special requirements such as those relating to any disability which may affect your chosen arrangement. Under the Data Protection Act, we have a legal duty to protect any information collected from you. We will not provide any of your personal information to other companies or individuals unless required to by law, or unless you specifically authorise us to.

Whenever you provide sensitive information (for example, your postal/email address, or your credit card number to make a payment), we will ensure all reasonable steps are taken to protect it. We will also take measures to protect your personal information in storage.

 

 

Data Protection Register:

The Data Protection Act 1998 requires any organisation that processes personal information to notify the Information Commissioner of what they are doing. The register can be viewed on the Information Commissioner’s website. The register only shows what an organisation or individual is registered to do. It does not reveal whether or not they hold personal information on a particular person.