The New Theatre Royal Lincoln is a Grade II listed heritage building. The listed status places some restrictions on changes that can be made to meet accessibility. However, the theatre does what it can to accommodate within its means for all of its patrons and constantly strives to make improvements.
Excepting wheelchair users, patrons must be able to reach the auditorium independently or with their own carer/assistant. Patrons are warned that different levels of the auditorium have varying degrees of difficulty in regards to stairs (See “Mobility” section below).
If advance information is not provided, and appropriate assistance from our staff is not available when you arrive or we can’t accommodate your needs, then in extreme cases entry may be refused and no refund will be provided.
Bookings for the single wheelchair space can only be made in person at the Box Office or over the telephone.
It is always best to confirm with the theatre that accessibility needs can be met. A visit in person before booking is the very best way to do this and staff will always make the time to show patrons around.
The Box Office will be happy to take a reservation so that you have time to visit the theatre to check accessibility. The reservation can be cancelled at no cost if accessibility needs cannot be met.
The single wheelchair space and all other seats are reserved or booked in the same way as other seats on a “first come first served basis”.
The best seat for carers of patrons remaining in their wheelchair is adjacent to the wheelchair space (N17). However, as the theatre fills on a ‘first come, first served’ basis the availability of this seat cannot be guaranteed when booking the wheelchair space.
The theatre does not have seats that that are adapted specifically to ease access for those patrons that can transfer from their wheelchair. However, Royal Stalls row D does have a little more leg room than other rows and otherwise seats at the ends of rows may be most suitable.
The theatre is only able to store 3 wheelchairs in their collapsed state. Therefore, bookings for patrons that would want to transfer to a standard seat are restricted to 3 per performance.
The theatre does not have a car park and this extends to disabled parking. For the location of car parks in the city please see our ‘visiting us’ web page.
The theatre will offer a half-price ticket to a registered ‘essential carer’ for anyone who needs assistance when visiting the Theatre. This is one ‘essential carer’ per patron subject to the availability of a seat for the performance being booked by the disabled patron.
Additional carers without a theatre ticket are welcome to wait in the foyer or bar areas during a performance. This need can be notified to our front of house staff on arrival.
It is essential that carers are able to attend to the needs of the patron at all times. The theatre cannot take responsibility for pushing wheelchairs or for lifting disabled patrons.
The theatre has space for one standard manual wheelchair. The space is at the rear of the Royal Stalls and occupies spaces N18 and N19 where these seats have been removed.
The theatre is unable to accommodate motorised chairs or mobility scooters – this is because there is no space for manoeuvring these inside the theatre or the auditorium or for their storage.
Wheelchair patrons are asked to arrive at the Box Office 30 minutes before the start of the performance. From there our front of house staff will accompany you and your carer/assistant to the auditorium.
Wheelchair access to the auditorium is through the emergency exits at the rear of the Royal Stalls (double-width door space). The doors are accessed from Kings Arm Yard. When wet or during cold weather the lane can be slippery underfoot. There is a small curb to mount.
The theatre can accommodate patrons that arrive in a wheelchair that can subsequently transfer to a standard seat.
Patrons are expected to transfer to a seat without assistance from staff, either by themselves or with the support of their carer/assistant.
The front of house staff will store the wheelchair and return it to the rear of the Royal Stalls at the end of the performance.
There is a toilet for disabled patrons on the Royal Stalls level. Our front of house staff will assist carers to get the disabled patron to and from the toilet.
In the event of an emergency the front of house staff will provide direction regards evacuation, but may have other duties that prevent them directly assisting with emergency situations. Therefore, it is important that the patrons are able to react unaided or with the assistance of their carer/assistant.
The theatre will store mobility aids such as walking frames when not needed by patrons. However, the theatre cannot accept responsibility for any valuables that may be attached to such aids.
Steps of varying height, depth and number will be encountered when accessing any area of the theatre beyond the Box Office.
Patrons with walking difficulties may want to understand the layout of the theatre before booking their tickets (see “Bookings” above).
Knowledge of mobility difficulties at the time of booking will enable the theatre to provide front of house assistance on the day of the performance.
The Royal Stalls is the most accessible area of the theatre followed by the Royal Circle. The Royal Balcony is accessed via a long staircase that comprises 50 steps. Due to the nature of the building, we do not have access to the Royal Balcony via a lift.
For some of its in-house productions the theatre may provide signed performances for patrons with hearing impairments. However, no systems are installed that generally assist patrons with hearing impairments.
Assistance dogs are welcome but clearly there are some types of performance that would be unsuitable for them. Patrons wanting to bring their assistance dog to the theatre should make this known at the time tickets are booked.
Some performances may include flashing lights, pyrotechnics and the sound may be unusually loud. Warnings will be provided before a performance commences should any of these be occurring.
For some of its in-house productions the theatre may provide performances during which flashing lights, pyrotechnics or unusually loud sound will be ‘relaxed’.
Seats within the Royal Stalls and Royal Circle are of a standard theatre type comprising rows of fixed seats. Seats have a folding seat pad that allows ease of access along a row. Arm rests on all seats are fixed in position.