Firstly, we would like to say a HUUUUUUGE THANK YOUUUUU to those patrons who have kindly donated their ticket value to the theatre, your response has been overwhelming and thoroughly appreciated more than words can express. These incredibly kind gestures will go a huge way to securing the New Theatre Royal’s future.
Due to government guidance, New Theatre Royal is having to operate with a skeleton staff structure who are working remotely from home. Due to this we have limited access to our databases and customer information.
As a result of these measures we ask everyone affected to continue to support us with your patience in any delayed responses to any queries.
For ALL queries regarding any scheduled shows that have been disrupted by the Coronavirus pandemic, we will be announcing updates on our website every Friday for the foreseeable future, with a list of rescheduled shows and new secured dates. Please continue to check our website for these updates.
Anyone who has tickets for a postponed show will automatically be transferred over to the new scheduled date. In addition, we will try to e-mail everyone concerned to further confirm the new scheduled date as soon as we are able to. If we don’t have a valid e-mail address, we will try to call the individuals concerned at our earliest convenience. If you don’t receive a call or an e-mail, please be rest assured your ticket has been moved over to the rescheduled date and you are not required to action anything yourself.
If you cannot attend the rescheduled date and do not wish to donate your ticket, please send an e-mail to: firstname.lastname@example.org where we will discuss an alternative option that suits your availability.
PLEASE BE ASSURED YOUR TICKET VALUE WILL NOT BE LOST IN ANY SCENARIO.
Any unresolved query regarding any rescheduled show will be dealt with as a matter of priority once the venue is reopened to the public and we have a fully operational team.
Thank you once again and we hope you all remain safe and well.
New Theatre Royal family