This policy covers:
Who we are
We are the New Lincoln Theatre Limited (“the Theatre”), a company limited by guarantee and registered in England and Wales number 10256192. Our patrons and supporters will know us as New Theatre Royal Lincoln.
Our privacy information protection commitment
We are committed to protecting your privacy and information. We will use the information that you consent to us having in accordance with the EU or UK regulations with which we are required to comply. We aim to be clear when we collect your information and to assure you that we will not process it in ways that you have not consented to. This privacy notice sets out the ways in which we will strive to achieve our commitment and for how we will meet your personal rights with regards to the personal information that we hold.
Personal information types
Personal information is any information that identifies or can be used to identify an individual. The Theatre restricts the information that it asks for to name, postal address, telephone number, e-mail address and payment details. The Theatre may also hold personal information that is available publicly.
Special categories of personal information relates to such as physical or mental condition or criminal record. Other than to provide for the access needs of disabled patrons, the Theatre will never ask for, store or process special categories of personal information.
Personal information responsibilities
The Theatre is responsible for controlling the personal information that it collects and processes and which it contracts third parties to process on our behalf (see Third Parties below).
The Theatre is required to have a legal basis for storing and processing personal information. The legal basis that the Theatre applies are “consent” (acquired through ‘opt-in’ to mailing lists) and “in support of contract” (in regard to a performance or event booking).
Personal information that the Theatre collects
The Theatre asks for personal information:
How personal information is used
We will never share personal information with anyone without your consent. We will never sell or rent your personal information. We may be obliged to give information to relevant authorities if required to by law, in which case we will comply with judicial proceedings.
We use your personal information:
Our third-party providers are required through our contract with them to only process your personal information in ways for which you have consented and to ensure that it is secure at all times.
The Theatre’s processing providers are:
Individuals rights regarding their personal information
You have a right to ask for the deletion of all personal information held by us or third parties without undue delay.
You have a right to prohibit the use of your personal information.
You have a right to ask for incomplete personal information to be completed or for incorrect information be corrected.
You have a right to access your personal information in order to know what is held and how it is being used.
You have a right to ask for your personal information to be transferred to another organisation.
You have a right to not to be subject to automated decision making and profiling.
Retention of personal information
The Theatre will retain bookings information on Ticketsolve. Continued retention of patrons personal data will be reviewed periodically with them.
Personal information safety
Where possible we aim to keep a single record for each patron. Your personal information will be held and processed on the Theatre’s systems and those of its service providers. Your personal information will always be held securely, access will be strictly controlled and stored and processed only by the Theatre or by the Third Parties mentioned earlier that are compliant with the regulations that we are required to follow.
The transmission of information over the internet is not completely secure. We will do our utmost to protect your personal information, but we cannot guarantee the security of the information transmitted to our web site and any transmission is at your own risk.
What is a Cookie
Cookies are small files of numbers and letters stored on a device (e.g. computer, laptop, smartphone) when a user accesses a website. They are designed to hold a modest amount of data specific to a particular client and/or website, and can be accessed either via the web server, or the client computer. Cookies allow our website to recognise devices and remember information regarding preferences e.g. if you have created a personalised homepage, or if you have logged into a site. Cookies don’t tell us who you are, and you can determine whether or not to allow cookies onto your computer – see ‘How can I see or control Cookies’ (below). We use two particular types of cookies on our website.
Our website uses Google Tag Manager (GTM) for its tracking and analytics, and to observe statistics and adapt and improve online services. The cookies used trace traffic anonymously across the website, where the data is collated within Google Analytics.
How can I see or control Cookies
Privacy Notice Changes
We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information we will make this clear, both on our website and by contacting you directly.
How to communicate concerns
If you require any clarification regarding our information practices, or if you feel we could improve the way we use your information or inform you of how we will use it, please contact us using the details below.
If you feel we have failed in our duty to protect your information or to inform you of how we will use it, you are entitled to express your concerns to an independent body. You can find information on how to express your concerns at the Information Commissioners’ Office, https://ico.org.uk/concerns/.
How to contact us
Telephone: Operations Manager, 01522 519999.
Post: New Theatre Royal Lincoln, Clasketgate, Lincoln, LN2 1JJ