Terms & Conditions

Booking Tickets:

The New Theatre Royal Lincoln accepts cash, cheque, credit cards. Tickets booked over the phone or online can be posted to you for 80p For all other bookings the tickets will be held at the Box Office for collection


Royal Balcony Restricted View:

The Royal Balcony is the highest level of the auditorium. It may be unsuitable for those who have an issue with heights or have mobility problems. The section is tiered , giving good views over the heads of the audience in front. We have  safety bars in front of each row and may obstruct the view, although these seats are sold as having a viewing restriction.


Royal Circle Leg Room:

Row G in the Royal Circle are sold with extra leg room. However, this is a walkway through the auditorium, so it may be best to take your seats just before the start of the Show and at the interval.


Booking Fee::

All Box Office transaction are subject to a Booking Fee of £1. 



If you would like to reserve tickets you can do this for 4 days, after this point they may be released for re-sale. Similarly, any reserved or unpaid tickets must be collected at least 30 minutes prior to the performance or they may be re-leased back for re-sale.


Refunding Tickets

We are unable to refund tickets but will aim to do our best to re-sell them, should the performances be sold out.



These will apply to Over 65’s, Under 18s, those in receipt of means tested benefits and students. Please check print or website for details or ask at the Box Office. Registered Disabled Patrons may purchase a half-price ticket for themselves and an essential carer (Only applicable for in-house productions). Please contact the Box Office for details.


Conditions of Sale:

The management reserves the right to refuse admission. To change members of the cast without prior notification in the event of illness, or unavoidable causes. Information, times and prices are not guaranteed and absolute. From time to time changes may occur. Tickets cannot be exchanged or refunded, except when a performance is cancelled or postponed.


Group Bookings:

Group bookings of over 10 tickets are entitled to 1 free ticket per 10 tickets booked and paid for at any rate.


School Visits:

Group booking rates and offers apply here. Contact for further details.

Please note that these terms and conditions only apply to productions programmed and produced by The New Theatre Royal Lincoln and not all hires of the venue. Please see the individual performances for specific offers.



Please note that the New Theatre Royal Lincoln is a Grade II listed heritage building, however we are committed to making our performances as accessible as possible.  Wheelchair spaces are available for all of our productions, please state at the time of booking if a wheelchair position is required. There are accessible toilets and baby changing facilities.  If you have any other specific requirements please do not hesitate to contact us. We are planning on developing our range of services and facilities in the future years to become even more accessible.



If exceptional circumstances arise and causes lateness we will do our best to admit you at the most convenient moment, however, please note that it may not be possible to admit latecomers until the interval.

Please note there is No Smoking, Photography or Recording allowed in the auditorium. All mobile phones must be either switched off or on silent mode.

The management reserve the right to refuse admission.

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