Terms and Conditions

Terms of Sale

Refunding Tickets:

All tickets are strictly non-refundable by theatre policy. However, we will aim to do our best to re-sell them, should the performances be sold out.

Customers should carefully read and understand the accessibility guidance before purchasing tickets, including layout and seat sizes.


Ticket exchange is subject to availability and an exchange fee of £2 per ticket. All exchanges must be made at least 24 hours before the start of the performance.

Please note: the balance of transaction will not be returned should the exchanged tickets be of a lesser value than the initial booking.  

Booking Fee / Administration Charge:
All Box Office and online transactions are subject to £2 fee to cover booking fees and administration charges.

Venue Rights
The management reserves the right to refuse admission.

Members of the cast may change without prior notification in the event of illness, or unavoidable causes.

Information, times and prices are not guaranteed and absolute. From time-to-time changes may occur.

If you would like to reserve tickets you can do this without payment for up to 4 days, after this point they may be returned to general sale if payment is not made.

We cannot accept reservations within 4 days of the performance.

Where applicable, concession tickets will apply to customers aged 65 and over, or customers aged 18 and under.

Schools and groups:
School rates and group booking rates occasionally apply. Please contact our box office for further details.

The New Theatre Royal can offer a half-price ticket to a registered ‘Essential Carer’ for anyone who needs assistance when visiting the Theatre. This is one essential carer per customer – subject to availability.

Please also note that proof of eligibility may be required by the person that is registered disabled, or by a registered carer.

You must make the box office team aware of your accessibility requirements before your visit.

Condition of Attendance

Please note that the New Theatre Royal Lincoln is a Grade II listed heritage building and as such places some constraints on access. However, we are committed to making our performances as accessible as possible. Wheelchair spaces are available for all our productions, please state at the time of booking if a wheelchair position is required. There are accessible toilets and baby changing facilities. If you have any other specific requirements, please do not hesitate to contact us. We are planning on developing our range of services and facilities in the future years to become even more accessible.


Please visit our “Accessibility Guidance” for further information.

Tiers & Viewing:

The New Theatre Royal has three tiers but does not have lift access. Therefore, seating in the Royal Circle and Royal Balcony is only accessible via the stairs.

Please note that due to the nature of our Victorian theatre, there may be restricted viewing on some performances/screenings.

If exceptional circumstances arise and causes lateness, we will do our best to admit you at the most convenient moment, however, please note that it may not be possible to admit latecomers until the interval.

Please note that we may not be able to seat you in the seat that you had booked if the show has already started.


Bag Searching:

For the safety of all visitors, authorised security may ask to search bags on arrival. If you decline the search, you will not be admitted to the building. The searches look for restricted items including objects that might be considered a risk to the safety and enjoyment of our visitors, or the use of which would contravene one of our policies.

Any restricted items will be removed at the bag-searching point, recorded and retained, then returned to the visitor on departure. If our staff find anything they consider to be illegal, they will confiscate it and contact the police.

Lost Property:

Event management accepts no responsibility for possessions lost or stolen on the premises.

Disruptive behaviour:

The management have the freedom to ask customers to leave should they feel that they are causing concern to other theatre visitors.

Food and Drink:

Only food and drinks that are purchased on site are to be consumed on site. Customers are requested to consume food and drink with consideration for other audience members and minimal disruption to the performance.

Theatre Etiquette

Please note that smoking is not allowed in our premises and neither photography or video recording is permitted in the auditorium unless invited to do so by the performers.

All mobile phones must be either switched off or on silent mode.

We must restrict dancing until the end of performances for safety and to maintain a clear view of the stage by those that prefer to remain seated.


For further information on our Theatre Etiquette, please click here:

“New Theatre Royal Lincoln Etiquette Policy.”