Terms & Conditions

Booking Fee:
All Box Office and online transactions are subject to a Booking Fee (admin charge) of £2. 


If you would like to reserve tickets you can do this for 4 days, after this point they may be released for re-sale. Similarly, any reserved or unpaid tickets must be collected at least 30 minutes prior to the performance (tickets must be fully paid by 2 weeks before the performance date) or they may be re-leased back for re-sale.


Refunding Tickets:
We are unable to refund tickets but will aim to do our best to re-sell them, should the performances be sold out.


These will apply to Over 65’s, (customers aged 65 and over) Under 18s, those in receipt of means tested benefits and students (where applicable). Please check print or website for details or ask at the Box Office. Registered Disabled Patrons may purchase a half-price ticket for themselves and an essential carer (Only applicable for in-house productions). Please contact the Box Office for details.


The New Theatre Royal can offer a half-price ticket to a registered ‘Essential Carer’ for anyone who needs assistance when visiting the Theatre. This is one ‘essential carer’ per customer – subject to limited availability.
Please also note that these seats may only be booked in person or by telephone and this offer does not extend to online booking and is only available subject to availability of seats.
Proof of eligibility may be required.


Royal Membership:
Royal Members only receive benefits via the box office, and not through online sales.


Conditions of Sale:
The management reserves the right to refuse admission. To change members of the cast without prior notification in the event of illness, or unavoidable causes. Information, times and prices are not guaranteed and absolute. From time to time changes may occur. Tickets cannot be exchanged or refunded, except when a performance is cancelled or postponed.


School Visits:
Group booking rates and offers apply here. Contact for further details.


We offer a free teacher ticket with every 12 fully paid child tickets for our in-house pantomime productions.


Please note that these terms and conditions only apply to productions programmed and produced by The New Theatre Royal Lincoln and not all hires of the venue. Please see the individual performances for specific offers.


Please note that the New Theatre Royal Lincoln is a Grade II listed heritage building, however we are committed to making our performances as accessible as possible. Wheelchair spaces are available for all our productions, please state at the time of booking if a wheelchair position is required. There are accessible toilets and baby changing facilities. If you have any other specific requirements, please do not hesitate to contact us. We are planning on developing our range of services and facilities in the future years to become even more accessible.


Please visit our “Accessibility Guidance” for further information.


PLEASE NOTE: Balcony seating is only accessible via the stairs. No disabled access.


Restricted View Seats:

Please note that due to the nature of our Victorian theatre, seating in the Royal Balcony may restrict viewing on some performances/screenings.


If exceptional circumstances arise and causes lateness, we will do our best to admit you at the most convenient moment, however, please note that it may not be possible to admit latecomers until the interval.


Please note there is No Smoking, Photography or Recording allowed in the auditorium. All mobile phones must be either switched off or on silent mode.


The management reserve the right to refuse admission.



Please note that any show offering a discounted ticket for students cannot be booked online but at the box office only. The student ID number must be checked and validated in order to activate the sale of these tickets.


Disruptive behaviour:

The management have the freedom to ask customers to leave should they feel that they are causing concern to other theatre visitors.