Rescheduled Dates 27.03.2020

Dear patron,
 

We hope that you are looking after yourself and keeping well.

 

As promised, we are working hard to reschedule our programmed shows which have been affected by these uncertain times. Here are two more rescheduled dates.

 

Up Close with The Fizz
Rescheduled date: Friday 7th August , 7.30pm

 

That’ll Be The Day
Rescheduled dates: Tuesday 25th – Wednesday 26th August, 7.30pm

 

We endeavour to keep you updated with the new/rescheduled dates for our programmed shows every Friday by web announcement and social media posts, so please check back next Friday for more. And please remember that all ticket holders have been automatically transferred over to the re-arranged date and therefore do not need to action anything. For more information regarding ticket transfers please read our latest statement below. 

 

For a full list of all rescheduled dates so far, please click here.

 

Once again, thank you for your continued support and patience. And please stay.

 
The New Theatre Royal family

Coronavirus Statement 23.03.2020

Dear patron,

 

We are extremely relieved and grateful that the government has stepped in and helped retain our paid theatre staff by agreeing to pay 80% of their salary to stay at home. Until such time as advised by the government, the theatre can reopen to the public.

 

Unfortunately, we are all still extremely anxious about the future existence of the theatre. Therefore, it is with a heartfelt plea that we are having to ask all patrons NOT to ask for a refund and take one of the following available options:

  1. Be automatically transferred to a rescheduled date for the affected show you booked.
  2. Retain your ticket value as a credit on your theatre account with us, to redeem against another future show of your choice.
  3. Donate your ticket value to the theatre.

 

These incredibly kind gestures, and your understanding, will enable the theatre to reopen when we are advised that we can do so by the government.

 

Due to government guidance, New Theatre Royal is having to operate with a skeleton staff structure who are working remotely from home. Our primary task is to rearrange all affected shows and update our communication portals to advise our patrons of the new show dates.

As a result of these measures we have limited access to our databases and customer information, and would kindly ask everyone affected to continue to support us with your patience in any delayed responses to any queries.

 

For ALL queries regarding shows that have been disrupted by the Coronavirus pandemic, we will be announcing updates on our website every Friday for the foreseeable future, with a list of rescheduled shows and new secured dates. Please continue to check our website for these updates.

 

Anyone who has tickets for a postponed show will automatically be transferred over to the new rescheduled date.

In addition, we will try to e-mail everyone concerned to further confirm the new rescheduled date as soon as we are able to.

If we don’t have a valid e-mail address we will try to call the individuals concerned at our earliest convenience.

If you don’t receive a call or an e-mail please be rest assured that your ticket has been moved over to the rescheduled date and you are not required to action anything yourself.

 

If you cannot attend the rescheduled date, and do not wish to donate your ticket, please send an e-mail to: boxoffice@newtheatreroyallincoln.co.uk. We will then discuss an alternative option that suits your availability, OR will credit your theatre account with the full ticket value to redeem at a future date.

 

PLEASE BE ASSURED YOUR TICKET VALUE WILL NOT BE LOST IN ANY SCENARIO.

 

Any unresolved query regarding any rescheduled show will be dealt with as a matter of priority once the venue is reopened to the public and we have a fully operational team.

 

Thank you once again and we hope you all remain safe and well.

 

We hope to look forward to welcoming you all back to the theatre in the foreseeable future.

 

The New Theatre Royal family

 

 

To read our previous statement published on 19.03.2020 please click here, or for our statement published on 17.03.2020 please click here.

 

If you would like to donate the cost of your tickets, please fill out the form below. And thank you very much in advance, we really appreciate it.